Recent Patient Comments

We ask our patients to complete a Patient Survey Questionnaire before they go home, at the bottom of the questionnaire there is space for our patients to leave their comments. Here we share their comments with you. Other than us removing any staff names, the comments are shown exactly as our patients have written them. We will keep this page updated so the comments you see at the top of the list are the most recent.

I always feel safe and cared for to a high degree whilst having any procedure here

Really friendly and caring team, thank you

Always happy to be referred back to this hospital and Dr. Could not wish for any better care given. Excellent in all aspects

All perfect thank you

Always the same here, excellent service

Very happy with this hospital

An extremely caring and professional clinic, I cannot fault any of the staff. very satisfied with the care I received, surgeon is excellent.

110%

Lead nurse and her team are all great

Every single individual at OSSH goes above and beyond to make you feel welcome, safe and in good hands, well done to all, could not get any better treatment and consideration

Strange to say it but it was a pleasure to be here

A small hospital that excels in every way, Surgeon is caring and this reflects throughout the other staff, excellent!!!

Keep doing what you are doing, Gold Star

Excellent, I think it is the best hospital I have stayed in, very comfortable, caring, helpful

All staff were very kind and considerate and went to great lengths to ensure my nervousness was addressed, thank you

Absolutely wonderful stay, caring as it should be at its best, faultless teamwork, perfect

Could not have been better, everyone was wonderful

I am beyond grateful to the surgeon and the team for fixing me and before long getting my life back, can never thank you enough

Thank you so much you have all been very kind

In time I am told I will need a further knee replacement. After today I am looking forward to it

All the care I received was excellent. I was especially impressed by the quiet and calm environment and if I end up in hospital again I hope I will be so lucky again

I was only in for 2 nights, a well run hospital, my wife was always very impressed with the team

Medical staff were exceptionally attentive and I felt very confident I was being taken care of as an individual not just one of many

Turned an ordeal into a pleasant time

All of the staff were lovely, polite and kind. 10/10 thank you

Very clean and being a COVID anxiety sufferer it was very pleasing to see all the COVID measures in place

Every time I have been here I have enjoyed the lovely atmosphere generated by the staff

I couldn’t have been looked after better, thank you

My care has been amazing whilst here

My experience has been nothing but exceptional, thoughtful and kindness shown by everyone I have been in contact with

From entry to discharge everyone kept me calm and relaxed, everyone very friendly and communicated about every step of my stay

A great team of staff all working together

Everyone has been brilliant from my 1st consultation to going home I feel I have had excellent first class care by everyone. Thank you for looking after me

Always a pleasant place to be, treated well every time

All staff helpful and caring and keep you informed, always kept informed of what happening, always informed and updated

Everything was excellent, keep up the good work, well done

Very professional team of people with great attitude, nice bunch of people

As a frequent visit to hospitals, this was by far the best experience I have ever had

First Class, as always thank you for the care

Excellent Service from beginning to end

Superb, thank you very much

I could not have been better treated anywhere, that you all very much

Excellent experience throughout, many thanks to all

Calm and reassuring, staff very courteous

You are by far the best experience I have ever had in a hospital, so thank you very much

From the first appointment right through to the end it was nothing but professional, helpful and friendly, thank you

I found the standard of care high, centred around my needs

Outstanding, thank you

Food excellent and loved the presentation. Housekeeping very clean and beautiful

Food well presented and enjoyable, housekeeping spotless

A very pleasant visit due to all staff who made me feel very relaxed

5 *****

The staff are an absolute credit to the hospital and thank you all very much

Lovely caring staff, very pleasant experience, I would highly recommend this hospital

I cannot thank all staff enough for making me feel safe and cared for, thank you x

Keep the same, this has been my 4th stay in this hospital, all very good

More like a hotel than a hospital

Couldn’t ask for better care

Entirely satisfied, treatment and staff could not be faulted, a big thank you to everyone

As always. Excellent!

Such a relaxed environment, this is down to the building and staff

A super hospital

Absolutely excellent

My heartfelt thanks for the surgery and the pre and post op care shown by the staff

Couldn’t be happier, made my visit very comfortable and pleasant

You have a great team, thank you for taking such good care of me

Superb! this has been the most pleasant hospital service I have ever experienced

All I can say is very good, no complaints, staff lovely and respectful, room clean, thanks very much

From the initial meeting to the final outcome, everything was clear and provided confidence with the process

From admin staff to all grades of nursing to housekeeping to consultants you are all amazing, kind, caring and professional, I cannot fault anything. Thank you

Letter from Patient

Dear Sirs

With reference to your surgery and knee replacement I am pleased to announce that I have just completed a 150 mile cycle ride in Germany alongside the Danube. I had no problems whatsoever with my knee. I felt I had to inform you as to the success of your work. Without your surgery I would not have been able to enjoy my life and my cycling. Thank you so much.

Medical perfection!

I feel supremely fortunate that my GP was able to refer me to such an excellent hospital

Excellent service, really appreciated it

As always everyone is helpful and friendly making you at ease

Couldn’t ask for better, very relaxed but could also approach staff if I needed to

Very competent all round

You should all be very proud of your service. Don’t change a thing, it is fantastic

All staff were so lovely and caring, couldn’t ask for better care

Excellent care in a lovely clean environment

What lovely staff you have here, a lovely place where you are made welcome the minute you enter to the second you leave.

Always kind and sincere. Staff are very professional.

All staff were very welcoming and friendly to myself and my partner. Facilities were excellent and extremely clean, thank you

Thank you for helping me

Fabulous service and care from everyone, I feel blessed to have been operated on here, thank you all

Very good, well looked after

Hopefully I wont need to come again for treatment but if I did I have to say I would not be afraid

Once again I received excellent service and treatment

Care was execllent from start to completion, very impressive and most welcome

Gave me complete confidence throughout

Lovely hospital, staff etc, second time here

Lovely quiet environment, happy, helpful staff

Cant thank everyone enough. The level of care and communication was amazing. A tightly run ship and everyone was so friendly

Please carry on just the way you are, its perfect

I don’t think anything less than positive would apply

The staff made what is an unpleasant thing as comfortable, caring and friendly as possible

I would not go anywhere else for treatment for my back, thank you so much

I felt I was being treated in a hotel rather than a hospital, except the staff were much nicer! thank you to everyone here

The care was the best we could have expected, thank you

This team have certainly got patient care down to a fine art from initial enquiry to going home after surgery

Must say what a great team working well together, nothing too much trouble. Reassured from the start about what procedure schedule was and all went to plan. Would thoroughly recommend this great team of people.

I was treated very well by all staff (excellent) thank you

Wouldn’t go anywhere else to have my back looked at, surgeon is an amazing man

My second visit here. Lovely staff and surroundings, and the Surgeon is AMAZING. Thank you for all your support and care

I don’t think that the care and treatment could have been improved on

Housekeeping is at the top, very very good, very clean

The food is, Mmmm

Standard in all phases excellent

Excellent care!

Just the best, excellent

The Surgeon runs a very professional and extremely caring and knowledgeable team of individuals who come together as one. I had no hesitation coming here and wouldn’t in the future. A great place to get better

Outstanding as always

Had a wonderful stay. Better quality service than some hotels I have stayed in. Thank you to all the staff for the level of care I received

The surgeon and his team are so dedicated they put their patients before themselves

Everyone was reassuring and helpful

Everything was great, nurses surgeon, physio, anaesthetists and all other staff are excellent

Extremely polite, very accommodating, very professional and extremely caring

Excellent sums them up

Everything about the hospital is first class, pleased to be here

Professional and very kind

Absolutely outstanding in all respects, (the standard of care received)

This platform should be used as a role model to show the way forward in care and expertise

My treatment was 5 Star from the moment I walked in to the minute I left, the surgeon and his staff are totally professional. A wonderful hospital would highly recommend

This op has been so much better than expected thanks to the surgeon’s excellent team

Professional and very kind

All staff are brilliant, thank you

Always First Class care given, thank you

100%

Cannot fault the care and professionalism, 5 Star service

Everyone was so kind and thoughtful, friendly, efficient, helpful and professional, I felt very safe especially after the Surgeon’s magical treatment! thank you everyone

Could not fault the staff. Everyone was very caring

Warm, welcoming, calm, professional

No additional comments needed, First Class hospital

I think you have the most wonderful staff, very attentive and caring

Not many hospitals cater for gluten free but you do, refreshing change!

The Surgeon and all of his team have been professional, pleasant at all times

Very impressed

I especially enjoyed the group visits/feed back sessions each evening, making the patient feel involved in what is for many (most) a very dramatic time

Wonderful and absolutely superb – happy to be a patient under your care, cant fault at all

Cant really add any comments other than excellent, the Surgeon and his team are brilliant, so glad I had the opportunity to come to this hospital, brilliant

The whole experience from start to finish has been Top Class and I feel fortunate to have had my treatment here from such a skilled and caring team

Thank you all for your kindness and support

Relaxed atmosphere, professional attitude throughout the hospital. Thank you to the Surgeon and all staff seen and not seen

Such a good choice of food offered

Exemplary service from all the staff, from the moment I arrived. A true credit to the Surgeon well done and thank you all

All staff excellent, fantastic care, would recommend to anyone

Cant say anymore than excellent care, a huge thanks to everyone

Could not wish for more

I wish so much I knew about this hospital 3 years ago, my thanks to you all

Swift service, minimal waiting, good not to be in crowded conditions, superb confidence building professionalism

Continues to be an excellent all round service as always

Thank you all so much everyone for your skill, compassion, support and human kindness, you are world leaders

This is a 10 star hospital

Wonderfully looked after by the entire team of staff, would not hesitate to come back if I need a future operation

The whole team have been first class right from the start, I cant thank them enough

All staff friendly, polite and extremely helpful

The staff have been wonderfully patient with me

Amazing, felt like I have spent a weekend with friends, the best hospital I have been in

The standard of care has been second to none, I cant speak highly enough of the team, I am so very grateful to you all, thank you

I enjoyed my stay with you all, you are a great team, from the bottom to the top, regards and thank you

Great team work which shows everyone appears to be happy in their work

Very good care all through my op and recovery, good and happy staff, friendly, many thanks

Always there for you time wise

The standard of care in this facility is outstanding

High standard of care and consideration, thank you

1st Class, keep it up

Cannot fault the care I have received and the way the surgeon puts me at ease, never feel rushed

I like ‘treat the patient, not the disease’

Fantastic overall care

Couldn’t have wished for better care, best hospital I have ever been in, thank you

Excellent staff, excellent care, thank you

Nothing to add, everything was excellent

I was apprehensive about this, but was delighted at the care I received

Everything excellent

“Like a 5 star hotel”

“Friendly and caring at all times”

“Cannot recommend highly enough from initial consultation to post op in every respect this has been a wonderful experience”

“For once treated as an individual rather than a number”

“Professional and respectful at all times”

“Compared to other hospitals I have found this the best due to them finding the route to my problem”

“Professional and respectful at all times”

“As a patient I feel I am receiving the best”

“All the staff have been amazing”

“So dedicated and caring”

“They seem to really care about you and I think it helps with recovery”

“I cant add anymore because its the best”

“Very professional”

“Had time to talk about issues that were troubling you”

“Very clean everywhere”

“Thank you for my stay, very well looked after”

“I feel lucky and privileged to have received treatment for the second time, I am only 33 and still want a chance to live well and the Surgeon has given me that”

“Everybody was just caring and wonderful”

“Excellent in every way”

“Absolutely wonderful”

“At my age, now almost 83, I have been to quite a few hospitals and without doubt this is the most kind, efficient and caring thank you very much”